Terms and conditions
1. General information
Tensei Knives is a sole proprietorship owned and operated by Øystein Sandve.
Tensei Knives
℅ Øystein Sandve
Eddagaarden 9, 4. tv.
DK–2200 Copenhagen
Legal registration number: 442 38 135
Email: oystein@tenseiknives.dk
Please read the general terms and conditions below before ordering services from Tensei Knives. By ordering services from Tensei Knives, you agree to the following terms and conditions.
Tensei Knives, formerly known as Sharpening Copenhagen, is the supplier, and is specified as “we”, “us”, and “our”. The customer will be referred to as “you” and “your”.
2 Prices
All prices for products are quoted including VAT and taxes. They are stated in euros (€) on our website. We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items.
Tensei Knives is registered in the Danish tax register. Therefore, the national VAT of 25% is added to all products, services and shipping costs.
3 Payment
We accept payments via Stripe, MobilePay/Vipps and bank transfer. For services we also accept payment in cash. We reserve the right to make price errors.
For knife sharpening courses and knife sharpening services in Denmark, the customer will receive an invoice in Danish kroner (DKK).
When an order is confirmed, the customer will receive an email.
4 Delivery
We ship packages approximately once a week. We try to find the best and most affordable shipping service for the customer. Therefore, we use different operators depending on which country the order is going to.
We use DAO A/S in Denmark, in addition to orders to Germany, Sweden, Spain, Czech Republic, Italy, Slovakia and Estonia. For other international parcels we use GLS or Postnord.
5 Services
Tensei Knives offers following services:
5.1 Knife sharpening services
We provide sharpening and repair services for private customers and restaurants in Denmark. We sharpen woodworking chisels, kitchen and tailor shears, and kitchen knives. The customer may contact us through social media, telephone or e-mail to order services.
The price starts from 90 kr per tool. The customer and supplier will come to agreement regarding how the tool should be sharpened.
For restaurants and other culinary businesses, we offer pick-up and delivery service for knives to be sharpened. If the business have many knives to be sharpened, we may also offer knife sharpening on-site.
Customers may also ship knives to be sharpened to our above-mentioned postal address. The customer is responsible to pay for shipping. The customer is also responsible for wrapping and packing the parcel properly, in order to keep the item safe under delivery. The customer bears the risk until we have received the tools to be sharpened.
If the customer is not satisfied with the service, Tensei Knives and the customer will agree to either pay for the services or get the service for free. We do not offer discount.
5.2 Knife sharpening courses
We arrange knife sharpening courses. The customer may sign up for them through social media or through our website. We may also arrange courses in collaboration with makerspaces and schools.
Courses that are being arranged by us, costs 650 kr and will last approximately two hours. The course price includes a two-sided whetstone.
5.3 Custom wooden sayas and handles
We make wooden handles and saya for knives and other tools.
You may deliver your tools to us, so the custom order will fit your tools in the best possible manner. We will give you an estimat regarding price and process. Prices start from 50 € (≈ 375 DKK)
5.4 Upcycled kitchen knives
We sell second-hand kitchen knives on our website. These knives have been restored and resharpened. Some of them have custom handles to substitute the old handle.
If you buy a knife from a physical stand, you may pay by invoice or MobilePay in Danish kroner (DKK). For the time being, we do not offer card payment on physical location.
For each knife purchased, we will donate three percent – 3 % – of the subtotal sales price to the European reforestation organization Life Terra. This sum is refundable, if you wish to return the knife.
6 Right of withdrawal
The customer is given full right of withdrawal of 14 days on products from the webshop, www.tenseiknives.dk. To use your right, please send notice to our email address: oystein@tenseiknives.dk
If you do not send notification stating your right of withdrawal before returning the package, your payment will not be refunded.
There is no right of withdrawal on custom orders, like customized handles, saya and other repair work, as they are made to only fit your tools. However, if you’re not satisified, please get in touch with us to make another arrangement.
7 Returns
In case of returning your product, the package must be dispatched no later than 14 days after receiving. The customer is responsible for the return cost. The item must also be properly packed, and sent to our abovementioned address.
The customer is responsible to wrap and pack the parcel properly, keeping the item safe under delivery. The customer bears the risk until we have received the product. We keep the right of not refunding returned products, if it has obvious stains and/or scratches from use or harm due to improper packaging.
🇩🇰 To read terms and conditions in Danish, click here.